Cancellation Policy & Pre-Payment

Initial Consultation 

An initial consultation is required for all new patients. This carries a charge of $95 with Dr Teresa Cattin, or $65 with Leigh Cattin or Stella Wilkins.

If you have not been seen at FaceWorks in at least 3 years you will need to book an Initial Consultation again, as a new facial assessment and treatment plan will need to be created for you.

Minimum Spend

From 1st January 2024 a minimum spend of $150 will apply to all appointments, except Initial Consultations.

Saturday Clinics

Please note that confirmation of all Saturday appointments is essential via the automated text to remind or phone call before the end of the previous day. Non-response is regarded as a wish to cancel the appointment.

Children in the Clinic

Ordering your FaceWorks Products Online

You can order simply by using our online secure store, phone or email. Orders are processed Tuesdays to Fridays. All orders placed after 3pm on Friday or over the weekend will be sent the following Tuesday.
We use New Zealand Couriers and will provide a tracking number upon confirmation of your order.
Please allow 3-5 working days for delivery, especially to rural delivery addresses.

Treatment Packages

Treatment packages such as those for IPL are valid for 18 months from the date of purchase.

Online Security

We are committed to making your shopping experience with FaceWorks a safe one. To ensure this, we employ a 40-bit encryption programme (SSL server) for encoding your personal details required when placing an online order with us.  All of the personal details included in the transmission to us can only be seen by our staff and not by a third party. Please note that this online security is a safer means of transmitting personal details than off-line mechanisms.
We firmly pledge that we will not provide the email addresses, usage paths, or demographic data of our visitors or customers to any third parties.

Shipping

Shipping via courier to domestic addresses is made Tuesday – Friday via NZ Couriers. Please allow 3-5 working days for delivery. Shipping and handling is free of charge on all domestic orders.  We are happy to ship to Australia, however due to exorbitant international shipping rates and after having orders become lost in the past, we regret that we are very reluctant to send elsewhere in the world. 

Our Guarantee

We at FaceWorks, are totally committed to quality and service. We absolutely guarantee the quality of all our products. If however, FaceWorks erroneously sends you the wrong item, we will be happy to send the correct product or refund the cost of the goods.  We are not able to exchange or refund goods which have been opened unless they are faulty and have been returned to FaceWorks within 7 working days of receiving them.  If your purchase arrives damaged or defective, we will happily replace or exchange the items to the value of your order.  Prior to dispatching an item you wish to exchange or return, please contact us by email at reception@faceworks.co.nz, or by phone on +64 9 486 5540 and discuss the nature of your return.

Returns

Refunds or replacements will be made for incorrect product or damaged product being received. Please ensure you contact FaceWorks regarding your concern and we will help you through the process of returning or replacing your product.

Complaints

Complaints will receive our prompt and personal attention, and can be directed to us by email or phone.